Why is fraud such an issue?

According to the Tourism Industry Association of Canada (TIAC), Canadians are “among the world’s most prolific international travelers, on both an aggregate and per capita basis1.”  In 2013, Canadians spent over CA$30 billion overseas, while in 2014, Canadians made an estimated 23 million visits to the US alone2.

To get a better understanding of how these visits are being paid for, and what challenges the travel industry faces around payment, eNett International commissioned leading research agency Euromonitor to conduct in-depth interviews with agents in Canada. By some distance their biggest concern was payment fraud. This paper examines the reasons behind this, and considers the solutions available to tackle this problem.

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1. Tourism Industry Association of Canada (TIAC), Annual Report 2014, http://tiac.travel/_Library/TIAC_Publications/TIAC_Annual_Report_EN_FINAL.pdf.

2. U.S. Travel Association Fact Sheet www.ustravel.org/sites/default/files/page/2013/08/US_Travel_AnswerSheet.pdf.

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